Refund & Cancellation Policy
Last Updated: August 2026
This policy explains when refunds may be available for purchases made through RetroAI and how subscriptions can be cancelled.
Digital Products & Deliverables
RetroAI provides digital services, including AI-generated sustainability assessments, thermal analytics, and compliance reports. These products are delivered electronically and do not involve physical goods.
When Refunds May Be Available
- check_circle Duplicate or accidental payment transactions.
- check_circle Payment processed but service could not be delivered due to a verified server issue.
- check_circle Charges resulting from a confirmed billing system error.
When Refunds Are Not Available
- cancel A report has already been generated and delivered to your dashboard.
- cancel Incorrect or incomplete property information was supplied in the assessment form.
- cancel Change of mind after successful report completion.
AI-Generated Recommendations Disclaimer
RetroAI provides AI-assisted building recommendations drawing upon recognized green building codes (IGBC, GRIHA, EDGE). Recommendations support decision-making and should not be considered a guarantee of exact financial returns or a substitute for on-site structural engineering advice.
Need Assistance with Payments?
If you have questions about billing, subscriptions, or need to request a refund, our support team is available to assist you.